Portal Help & Support
Everything you need to know about the Charting Portal
Need Immediate Help?
Supported Browsers
Google Chrome (Recommended)
Best performance and security
Microsoft Edge
Windows recommended browser
Safari
For Mac and iOS devices
Firefox
Fully supported
Tip: Always keep your browser updated to the latest version for optimal security and performance.
Role-Based Responsibilities
Supervisory RN
- Complete RN Assessments (Initial, Reassessment, 60-Day)
- Create & update Nursing Care Plans
- Document Supervisory Visits (30/60/90 day)
- Review and approve staff documentation
- Monitor overdue charting alerts
RN / LPN
- Complete Nursing Progress Notes per shift
- Document medication changes
- Write narrative visit notes
- Report significant client changes
- Maintain timely documentation
PCA / CNA
- Complete Daily Task Sheets
- Document ADLs & IADLs
- Verify visit times (time in/time out)
- Provide electronic signature attestation
- Report concerns to nursing staff
Administrator
- Manage client records and assignments
- Review staff compliance
- Monitor overdue documentation
- Export records for audits (DCH/Medicaid)
- Assign staff to clients
Frequently Asked Questions
How do I reset my password?
Click 'Sign In Securely' on the login page and follow the 'Forgot Password' link in the authentication screen. You'll receive a password reset email within minutes. If you don't receive it, check your spam folder or contact admin@primenursingsupervision.com.
What browsers are supported?
The charting portal works best on: Google Chrome (recommended), Microsoft Edge, Safari (Mac/iOS), and Firefox. Make sure your browser is updated to the latest version for optimal security and performance.
I can't access my assigned clients
If you can't see your clients, contact your administrator to verify your staff assignments are active. Assignments must be created in the Admin portal before you can access client charts.
How do I complete my daily charting?
Navigate to 'My Clients' from the dashboard, select your client, then choose the appropriate documentation form (Progress Notes for RN/LPN, Task Sheets for PCA/CNA). Complete all required fields and sign electronically to submit.
What if I make a mistake in charting?
Once a document is signed and locked, contact your Supervisory RN or Administrator to make corrections. Never delete or override locked documentation. All changes are audit-logged.
Who do I contact for technical issues?
For login issues, password resets, or technical problems, contact the Admin team at admin@primenursingsupervision.com or call (404) 595-8184 during business hours.
HIPAA Compliance & Security
This portal is HIPAA-compliant and all patient data is encrypted at rest and in transit.
All portal access is logged and monitored. Never share your login credentials with anyone.
Unauthorized access to patient records is prohibited and subject to civil and criminal penalties under federal law.
If you suspect a security breach or unauthorized access, report it immediately to admin@primenursingsupervision.com.